Refund and Return Policy

Hassle-Free Returns at Crystal Valley LLC

At Crystal Valley LLC, we want you to love every purchase you make, from our women’s fashion and men’s fashion to our hats and handbags. We understand that sometimes a product may not meet your expectations, which is why we’ve designed a customer-friendly refund and return policy to ensure your shopping experience is stress-free. Based in Sheridan, Wyoming, at 30 N Gould St Ste N, Sheridan, WY 82801, we serve customers across the United States and internationally, and we’re committed to making returns and refunds as seamless as possible. Shop with confidence at https://crystalvalley.shop/, knowing that we’ve got you covered.

Our Return Policy

We offer a 30-day return policy for most products purchased from Crystal Valley LLC. If you’re not completely satisfied with your order, you can return eligible items within 30 days of delivery for a refund or exchange, subject to the conditions outlined below.

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in Original Condition: The product must be in the same condition as when you received it, with all tags, packaging, and accessories intact.

  • Within 30 Days of Delivery: Returns must be initiated within 30 days of the delivery date.

  • Purchased from Crystal Valley LLC: This policy applies only to items purchased directly from https://crystalvalley.shop/.

Non-Returnable Items

Certain items are not eligible for return due to hygiene or customization reasons, including:

  • Personalized or custom-made products

  • Items marked as “final sale” at the time of purchase

  • Products that have been worn, damaged, or altered

If you’re unsure whether your item is eligible for return, please contact our customer support team at llccrystalvalley@gmail.com or +84359036910 for assistance.

How to Return an Item

Returning an item to Crystal Valley LLC is simple. Follow these steps:

  1. Contact Us: Email us at llccrystalvalley@gmail.com or call +84359036910 to initiate your return. Provide your order number and a brief explanation of why you’re returning the item.

  2. Receive a Return Authorization: Our team will review your request and issue a Return Merchandise Authorization (RMA) number if your return is approved.

  3. Pack Your Item: Securely package the item in its original packaging, including all tags and accessories. Include the RMA number in the package.

  4. Ship the Item: Send the package to our return address: Crystal Valley LLC, 30 N Gould St Ste N, Sheridan, WY 82801. You are responsible for return shipping costs unless the item is defective or was sent in error.

  5. Confirmation: Once we receive and inspect your return, we’ll notify you via email about the approval or rejection of your refund or exchange.

Refunds

Once your return is received and approved, we’ll process your refund promptly. Here’s what you can expect:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase (credit/debit card, Apple Pay, or Google Pay).

  • Processing Time: Refunds are typically processed within 5-10 business days of receiving your return. Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account.

  • Refund Amount: We’ll refund the full purchase price of the item, excluding any shipping fees unless the return is due to a defect or error on our part.

Exchanges

If you’d like to exchange an item for a different size, color, or style, please contact us to confirm availability. Follow the same return process outlined above, and let us know your preferred exchange item. We’ll reserve the new item for you and ship it once we receive your return, subject to availability.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, we’ll make it right. Please contact us within 7 days of delivery to report the issue. We’ll provide a prepaid shipping label for the return and either replace the item or issue a full refund, including shipping costs.

International Returns

For our international customers, the return process is similar, but please note:

  • Shipping Costs: International customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Customs and Duties: Any customs fees or duties incurred during the return process are the responsibility of the customer.

  • Processing Time: International returns may take longer to process due to shipping times.

Please contact us for specific instructions if you’re returning an item from outside the United States.

Our Commitment to You

At Crystal Valley LLC, we’re dedicated to ensuring your satisfaction. Our refund and return policy is designed to be fair, transparent, and customer-focused. If you have any questions or need assistance with a return, our team is here to help. Reach out to us at llccrystalvalley@gmail.com or +84359036910, and we’ll guide you through the process.

Shop with confidence, knowing that Crystal Valley LLC stands behind every product we sell. Visit https://crystalvalley.shop/ to explore our collections and experience the quality and creativity that define our brand.